Thomas COATES bio picture

Thomas Coates

General Manager and Vice President

Value Delivered

Tom is responsible for the execution of BTE's comprehensive offering of facilities management, operations, and maintenance services, expanding our business portfolio, and building current customer relationships. 

He has a proven track record of innovative, responsive customer service and consistent high-quality project delivery. Our customers leverage his extensive facilities management knowledge and business acumen to improve their operational efficiency and their business’s bottom line.


A 25-year BTE veteran, Tom brings extensive practical building operations and maintenance expertise. Over the years, he held a wide range of field supervision and management positions, including operations manager of BTE's Mobile Services Group and Operations Manager for the Northeast region. 

During his career, he has worked with such well-known and highly respected clients as Jones Lang LaSalle, Cushman & Wakefield, CBRE, Colliers Meredith & Grew, Boston Properties, DIVCO West, Yale Properties, Boston Scientific, Novartis, Amgen, GSA, IBM, Intel, and MIT.

Tom studied refrigeration and air conditioning at Peterson School of Steam Engineering, is an Association of Facilities Engineering (AFE)-certified plant engineer and has participated in the Building Owners and Managers Institute's facilities management administrator course. 

He has also attended in-house courses on a range of topics, including automated controls, automatic transfer switches, boilers, chiller maintenance, heat pumps, HVAC basics, indoor air quality, and water treatment. 

He is a Committee Chair and a member of the Board of Directors for Building Owners and Managers Association Boston (BOMA), a member of the National Fire Protection Association (NFPA), and the Association of Facilities Engineering (AFE). 

The Personal Side

Tom enjoys spending time with family and friends. An avid golfer, he also gets pleasure from developing and implementing business plans.